The world of e-commerce has revolutionized the way businesses operate and reach their customers. With the rise of online shopping, entrepreneurs and small business […]
Customer Service
The future of e-commerce customer service: Chatbots, AI, and personalization
Customer service has become a crucial differentiator for e-commerce businesses vying for customer loyalty and retention. Gone are the days of tedious phone calls, […]
Content Marketing
SEO: Optimize your online store for maximum visibility
In the ever-growing world of e-commerce, where competition is fierce and clicks are king, ranking high in search engine results pages (SERPs) is crucial […]
Customer Service
Choosing the right customer service channel
With the rise of online shopping, customers have come to expect instant responses to their queries, and a seamless experience that mirrors the convenience […]
Business Growth
The pros and cons of subscription box services
In the era of instant gratification, subscription box services have taken the e-commerce world by storm. From monthly deliveries of artisanal snacks to curated […]
Business Insights
Understanding consumer behavior to drive sales with Selly
As the e-commerce landscape continues to evolve in Africa, businesses are increasingly looking for ways to connect with their target audience and drive sales. […]
Financial Insights
Financial management for e-commerce businesses
Financial management is the backbone of a successful online business, yet, many entrepreneurs struggle to navigate the complex landscape of cash flow, inventory management, […]
Customer Service
The importance of human touch in a ecommerce
Imagine scrolling through endless product pages, finally finding that perfect item, only to hit a brick wall when you reach customer service. A confusing […]
Customer Service
Effective packaging and shipping strategies
The thrill of sending off a carefully curated package to a customer, only to receive a devastating message that it has arrived damaged or, […]
Content Marketing
7 proven tips to craft product descriptions that convert
The art of crafting product descriptions that convert is a crucial, yet often overlooked, aspect of ecommerce success. When done correctly, a well-written product […]